Refund policy

At Afzal Foods, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we are here to help.

Returns

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return:

The product must be unused and in its original packaging.
You must provide proof of purchase or order details.
Return requests must be submitted within 7 days of delivery.

To initiate a return, please contact us:

Email: theafzalfoods@gmail.com
WhatsApp: +92 307 7490001

Return instructions and the return address will be provided after your request has been reviewed and approved.

Products returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

A damaged product
A defective product
An incorrect item

Please contact us immediately with clear photos of the product and packaging. We will review the issue and arrange a replacement or refund where applicable.

Non-Returnable Items

Due to the nature of food and spice products, we do not accept returns for:

Opened or used products
Food and spice products that have been opened after delivery
Sale or clearance items
Gift cards

If you have questions regarding a specific product, please contact us before placing your order.

Exchanges

We accept exchanges only if:

The wrong product was delivered, or
The product arrived damaged or defective.

Exchange requests must be submitted within 7 days of delivery.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval status of your refund.

If your refund is approved, it will be processed within 7–10 business days through the original payment method, where applicable. For Cash on Delivery (COD) orders, approved refunds will be issued through bank transfer or another mutually agreed method.

Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at theafzalfoods@gmail.com.